How do I return an item?

Having a return policy which covers every product we sell is incredibly difficult. As a retailer (having been in business for over 20 years) we understand the customer's need to know that if they are not satisfied with a product it can be returned. Selling online to a person who may never have seen the product in person increases the likelihood that the item purchased might be returned. Being a small business we will work with the customer to authorize a return only if we can return the product to our supplier for credit or replacement. If we can re-sell the product as new or be reimbursed by our supplier, we will not have any reason to deny your request.

We insist that you contact us in advance for a return authorization citing why you wish to return the merchandise.

Any unused, unopened product may be returned for a full refund or exchange, as long as you have requested and received a return authorization. Please contact us at [email protected] or 909-938-0808

Any item returned to us without a return authorization will be subject to a 25% restocking charge.

APPLIANCES or EUIPMENTS: Any 110 volt electrical appliance found to be MECHANICALLY defective within THIRTY DAYS OF PURCHASE may be returned for replacement or refund. (Solano Irons and Solano Hair Dryers are not included. All Solano returns must be handled directly with Solano USA). 220 volt appliances are not returnable under any circumstances nor are 110 volt appliances used on 220 volt current with an adapter. Should an appliance become defective after 14 days of purchase, please contact us for specifics. Appliances which are not defective but not to the customer liking (other than Solano), may be returned for a refund or exchange within 14 days of purchase as long as the appliance is in the exact same condition as when received, including the display packaging. The power cord should not be unraveled, the plastic case and/or plates cannot be stained or scratched and any included accessory and all instructions must be included. Again we must reiterate that the appliance and packaging must be in the exact same condition as when it was received. To guarantee the likelihood that we will authorize a return, we suggest that you follow 2 easy rules... do not unravel the power cord and do not throw away the display packing until you have decided to keep the appliance. ANY APPLIANCE RETURNED IN A CONDITION WHICH PREVENTS US FROM SELLING IT AS NEW WILL BE SUBJECT TO A 25% CHARGE PLUS SHIPPING COST.
**we are not responsible for loss or damage to items that have already been shipped overseas from within the United States.**

HAIR COLORING PRODUCTS: NO REFUNDS OR EXCHANGES will be accepted on ANY hair coloring product. All of the products we sell have been proven to be effective by professional cosmetologists. special in case, with return authorization will be subject to a 25% restocking charge for credit only... no refund.

SKIN CARE PRODUCTS: We are confident that you will be satisfied with all of the skin care lines we offer. If you are allergic to a product we will be happy to authorize a return. If we do authorize a return, STORE CREDIT ONLY will be issued.... NO REFUNDS. If any other situation arises where you feel a return is necessary, please contact us to discuss the specifics.

HAIR BRUSHES: Under no circumstances may a used hairbrush be returned, unless a manufacturing defect exists. If you purchase a hair brush and it has never been used, it may be returned as long as you request an authorization to do so.

WET LINES (HAIR CARE PRODUCTS): The majority of our customers are familiar with the hair care products they purchase. If you purchase a shampoo, use it once and dislike it we will offer you the courtesy of a return for credit only... no refund.

SUNDRIES/HARD GOODS/MIRRORS: Any such product may be returned as long as the return is made within 30 days of purchase. The product must be in it's original packaging, in perfect condition with all paperwork included and can be restocked and resold as new.

INTERNATIONAL SALES: All sales to customers outside the United States and it's Territories are final. Any and all V.A.T, Taxes and/or Duties which may or may not be levied by your government is the receiver's sole responsibility for payment. Please check with your government's Customs office for details before making your purchase. Shipments which do not clear foreign Customs and are returned to us unclaimed will be assessed a 20% restocking fee as well as the original shipping cost being deducted from the refunded amount. Purchases of 110v appliances used with an adapter on 220v current is the sole responsibility of the purchaser. All manufacturer warranties are void with such usage. We make no claims that any 110v appliance will function properly when used on 220v with a voltage converter. Such usage is AT THE CUSTOMER'S RISK. Should we elect to grant an appliance return from an International customer, all return shipping costs are the responsibility of the customer.

EXCHANGES: We will be happy to authorize a return for an exchange on any product as long as it can be restocked and resold as new. If the product is defined as returnable in the previous sections, please contact us. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

SHIPPING ERRORS: Yes, we are human and do make mistakes. Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item within 2 weeks.

BACKORDERS: If a product ordered is out of stock at the time of shipping, we will automatically backorder it and ship at no additional shipping cost when it becomes available. You will not be charged for any backordered item until it actually ships.
Unfortunately we cannot backorder and ship any order which is below $7.50 in value.

CANCELLED ORDERS: Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at his expense or refusing delivery. Upon receipt back to our warehouse, the merchandise cost on the refused or returned parcel will be refunded to the customer's credit card less the original shipping cost.

FREE SHIPPING ITEMS WHICH ARE RETURNED: If an item which was ordered under our "Free Shipping" special is returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card.

INTERNATIONAL SHIPPING:If you order item's weight less than 8Lb we charge $54.00 only. but, more than 8Lb we'll charge base rate $14.00 and $5.00 per pound.

All returned items must be sent at the customer's expense. Shipping costs on returns as well as the original shipment are never refundable. If we have authorized a return, please ship the item back to us within 10 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged. Our address for all returned items is,